Last Updated: [Month YYYY]

Sunkasa (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our website ([https://staysunkasa.com]) and any communications (including email and SMS/text messages) you may receive from us. By using our services or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information you voluntarily provide, including your name, email address, phone number, mailing address, payment-related details, booking details, and other information relevant to guest stays, inquiries, property management services, or related requests.

Examples include:

• When you inquire about a stay or submit a contact form, we collect contact details and information about your request.

• When you book a stay (or request availability), we collect information needed to confirm and manage your reservation.

• If you sign up for email updates or SMS communications, we collect the information you submit (including your phone number and consent where required).

• We may collect technical data (such as IP address, browser type, device identifiers, pages viewed, and approximate location) via cookies and similar technologies (see the Cookie Policy below).

2. How We Use Your Information

We use your information to:

• Deliver services (including inquiries, reservations, communications, and support).

• Provide customer support (answer questions, help resolve issues, and respond to requests).

• Send service communications (reservation confirmations, check-in details, time-sensitive updates).

• Send marketing communications (email or SMS, only if you’ve opted in where required).

• Improve offerings (analyze site usage, improve content, and refine guest and homeowner experience).

• Meet legal obligations (enforce policies, prevent fraud, comply with laws and regulations).

3. Sharing and Disclosure

We do not sell your personal information to third parties. We only share information when necessary, including:

• With service providers (such as website, analytics, communications, payment, and property management software providers) under confidentiality and privacy obligations.

• With business partners involved in fulfilling your request (for example, booking or property management tools used to process reservations or inquiries).

• As required by law (for legal, regulatory, or safety reasons).

• During business transfers (such as a merger, acquisition, or sale of assets).

4. Your Choices (Opt-In/Opt-Out)

Text Messages (SMS):

If we offer SMS communications, we only send promotional text messages if you have opted in. You can opt out at any time by replying “STOP” to any message. You may still receive essential service-related messages when necessary (for example, booking or access-related information), where permitted by law.

SMS Consent and Opt-In:

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. Consent is obtained explicitly, and message frequency may vary.

No sharing of SMS opt-in data:

We will not share, sell, or disclose SMS opt-in data and consent with third parties for their marketing purposes. This includes text messaging originator opt-in data and consent.

Emails:

You can unsubscribe at any time using the link in our emails.

Cookies:

You can adjust your browser settings to block or delete cookies, and you can review the Cookie Policy below for more detail.

5. Data Security

We take reasonable measures to protect your personal information. No method of transmission or storage is fully secure, and you share information with us at your own risk.

6. Data Retention

We retain personal information only as long as necessary for business, operational, or legal purposes. When no longer needed, we delete or anonymize it where appropriate.

7. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from minors.

8. International Users

Our services are governed by U.S. law. If you access our services from outside the United States, you understand that your information may be processed in the U.S.

9. Updates

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent version.

10. Contact Us

Questions or concerns about this Privacy Policy?

Email: [privacy@staysunkasa.com OR ryan@sunkasa.com]

Mailing Address: [Sunkasa legal business name], [Street Address], [City, State ZIP]